Betclic Privacy Policy – How Your Data Is Collected and Protected

1. Introduction & Applicability

This Privacy Policy applies to all members and visitors of the Betclic platform. By creating an account on Betclic or simply visiting the website, you are agreeing to this Policy.

Betclic believes privacy is a fundamental right. That is why we only collect data that is genuinely necessary to provide our services. This Policy clearly sets out what we collect, why we collect it, and how we keep it secure.

2. What Data We Collect

Betclic collects two types of data from members – information provided directly by you, and data collected automatically through your use of the platform.

We never collect unnecessary data. If any information beyond the above is ever required, your separate consent will be obtained.

3. How We Collect Your Data

Betclic collects data through three main methods:

• Directly Collected: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected: Automatically collected while using the platform via cookies, log files, and tracking pixels.
• From Third Parties: Payment providers (bKash, Nagad, Rocket) share limited transaction-related information solely for payment verification purposes.

4. How Your Data Is Used

Betclic uses collected data only for specified purposes. It is never used for anything beyond that.

• Creating and managing your account.
• Processing deposits and withdrawals.
• Ensuring account security and preventing fraud.
• To verify age and ensure responsible gaming.
• To inform members about promotions, bonuses, and important updates — with your consent.
• To provide customer support services.
• Fulfilling legal obligations.
• Analyzed to improve the platform experience.

You can opt out of marketing communications at any time, either through your account settings or by contacting support.

5. Data Sharing Policy

Betclic's core principle is that member data will never be sold or unnecessarily shared with any third party.

Data may be shared in the following limited circumstances:

• Payment Provider: Only the information required to verify transactions is shared with bKash, Nagad, or Rocket.
• Law Enforcement Agencies: We may be required to disclose information to authorities in response to valid legal orders or directives.
• Technology Service Providers: Such as cloud hosting or cybersecurity providers — they may store and manage data, but are not permitted to use it.

6. Security Measures

Betclic uses industry-standard technology and processes to protect member data.

• All data transmissions are secured with 256-bit SSL encryption.
• Stored data is protected with AES-256 encryption.
• 24/7 security monitoring is active on our servers.
• Staff are granted access only to the specific data required for their role.
• Regular security audits are conducted.
• An automatic alert is sent when a suspicious login is detected.

No digital system is completely immune to risk. In the event of a data breach, affected members will be notified immediately and the necessary steps will be taken.

7. Cookie Policy

Betclic uses cookies on its website and app. Cookies are small files stored on your device that help improve your browsing experience.

• Essential Cookies: Required for login sessions and security — the platform cannot function without them.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To understand which pages are used most – no personal information is involved.

You can disable cookies through your browser settings, though some platform features may not function properly as a result.

8. KYC & Identity Verification

Betclic complies with international Anti-Money Laundering (AML) regulations. As part of this, member identity verification (KYC) is required under certain circumstances.

• Before your first large withdrawal (৳50,000 or more).
• When unusual activity is detected on your account.
• At the time of your first upgrade to VIP status.

Documents collected during the KYC process (such as a national ID card) are used solely for identity verification and stored in encrypted form. This information is never shared with third parties.

9. Your Rights

As a Betclic member, you have several rights regarding your personal data. Contact our support team to exercise any of them.

10. Data Retention Period

Betclic only retains your data for as long as necessary. Data is kept while your account remains active. After account closure, certain data may be retained for up to 5 years to meet legal obligations.

• Transaction records: 5 years (financial regulatory requirement).
• KYC documents: 3 years after account closure.
• Gaming logs: 2 years.
• Marketing preferences: deleted immediately upon withdrawal of consent.

11. Policy Changes

Betclic may update this Privacy Policy as needed. Members will be notified in advance of any significant changes via their registered mobile number or email.

If you do not agree with the updated Policy, you will have the option to close your account and withdraw your balance. Contact us at: support@betclic-baji.com